All Systems Operational
Web Interface ? Operational
B2B eCommerce ? Operational
TradeGecko API Operational
TradeGecko Homepage ? Operational
iOS app ? Operational
Heroku ? Operational
Intelligence & Reporting Operational
Sales Channel Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2019
Resolved - Our infrastructure partners have resolved the issue. There should not be any more issues accessing go.tradegecko.com.
Oct 23, 11:12 GMT+08:00
Investigating - We've identified an issue with some customers being unable to access TradeGecko through the web interface and also when downloading reports. These issues appear to be DNS related and we are working with our infrastructure partners to investigate further and fix them as soon as possible.
Oct 23, 08:29 GMT+08:00
Oct 22, 2019

No incidents reported.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - The issue is now resolved. Orders coming in from Amazon Integration from this point on will include the customer information.

Thank you for your continued patience in the past few days.
Oct 11, 23:40 GMT+08:00
Update - Our engineering team is still in contact with Amazon to resolve this issue and we will provide updates as soon as possible about the resolution.

Thank you for your continued patience.
Oct 9, 17:35 GMT+08:00
Identified - We're in the process of resolving issue with missing customer information in the sales order for our Amazon integration. Our engineering team is in contact with Amazon and we will provide updates as soon as possible about the resolution.

Please reach out to your account manager in case you have any questions.
Oct 9, 12:14 GMT+08:00
Oct 10, 2019

No incidents reported.