All Systems Operational
Web Interface ? Operational
B2B eCommerce ? Operational
API Operational
Homepage ? Operational
iOS app ? Operational
Heroku ? Operational
Intelligence & Reporting Operational
Sales Channel Integrations Operational
Shipping Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - This incident has been resolved and US customers should not be seeing connection timeouts.
Feb 26, 09:36 GMT+08:00
Update - We have received updates from our firewall service providers that they're starting to see a decrease in timeouts for Texas and South East US. As we continue to monitor the situation and relay updates here, our temporary resolution recommendation is to use a VPN to help re-route traffic differently out of Texas data Centre. Thank you for your understanding and patience.
Feb 21, 23:13 GMT+08:00
Update - Our firewall service providers has communicated that the storm affecting Texas Data Centre and ISP providers is still causing requests to be affected with timeouts for a small portion of our customers (this depends on Geo-routing of requests by ISPs). Our temporary resolution recommendation is to use a VPN which would help re-route traffic differently out of Texas data Centre. We're continuously working with our firewall service provider to find an alternative resolution and keep updates flowing to our status page. Thank you for your understanding and patience.
Feb 21, 11:21 GMT+08:00
Update - Updates from our infrastructure provider show that power outage issues continue to affect ISPs in the Southern US region, we are working with them on further actions as timeouts persists for affected customers. We strongly advise affected customers to access the platform through VPN solutions if available.
Feb 21, 09:04 GMT+08:00
Identified - Logs from our infrastructure providers indicated that a majority of timeouts are coming from connections entering the Texas Datacenter. As we continue to monitor the situation, we advise customers who have access to VPN solutions to access the platform from another IP location.
Feb 20, 02:31 GMT+08:00
Update - We are continuing to investigate this issue.
Feb 20, 00:56 GMT+08:00
Investigating - We have received reports from customers from Southern US regions facing timeouts when accessing the web interface. Preliminary investigation with our infrastructure providers have revealed that some edge servers in Southern US are affected due to massive power outages. We are working to restore performance to customers affected.
Feb 20, 00:55 GMT+08:00
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.